Frequently Asked Questions
💕 About Our Handmade Boutique
Are your items handmade?
Yes! Every Alessandra’s Little Bow Co. piece is thoughtfully handmade to order. Each dress, romper, accessory, and custom creation is individually designed and created with attention to detail, quality materials, and lots of love.
Because our pieces are handmade, small variations may occur and are part of the unique charm of each design.
Why does handmade take longer than ready-made clothing?
Unlike mass-produced clothing, each piece is individually created after your order is placed. Our process may include designing, cutting, sewing, embellishing, assembling, and quality checking each item before it ships.
Your order is not pulled from inventory — it is created especially for your little one.
🛍️ Ordering
How do I place an order?
Simply select your desired item, choose the available options, select your size, and complete checkout.
Please carefully review:
- Size selection
- Product details
- Current turnaround time
- Shipping information
before placing your order.
If you have questions before ordering, please contact us. We are always happy to help!
Can I request a custom design?
Absolutely! Custom creations are one of our favorite things to make.
If you have a specific theme, color combination, inspiration, or idea in mind, please contact us before ordering. We would love to discuss creating a special piece just for you.
Please note that custom designs may require additional time depending on complexity and materials.
Can I request a different color or theme?
Yes! Many designs can be customized with different colors, fabrics, embellishments, or accessories.
Please contact us before ordering so we can confirm availability and create the perfect design for your vision.
Can I add matching accessories?
Yes! Many outfits can be completed with coordinating accessories such as:
- Hair bows
- Crowns
- Headbands
- Matching accessories
Visit our Complete the Look options or contact us for custom matching pieces.
📏 Sizing
How do I choose the correct size?
Our items generally run true to size. We recommend selecting based on your child's current clothing size, not age.
If your child is between sizes, we recommend sizing up for additional comfort and room to grow.
Please review our Size Guide before ordering. If you need help choosing a size, feel free to contact us.
Do you offer larger sizes?
Yes! Many of our designs can be created beyond the listed sizes.
We offer extended sizing options including:
- Children's sizes 7–12
- Pre-teen sizes
- Teen sizes
- Mommy & Me options
Please contact us before ordering so we can confirm availability for your desired design.
Can you make Mommy & Me matching outfits?
Yes! We love creating coordinating looks for moms and little ones.
Please contact us with your idea, and we would be happy to discuss available options.
⏰ Turnaround & Shipping
What is your current turnaround time?
Our current turnaround time varies due to the handmade nature of our products.
Most orders are completed within approximately 5–6 weeks before shipping.
Custom designs, specialty fabrics, embellishments, and larger custom sizing may require additional time.
Please check our Current Turnaround Time page before ordering.
Do you offer rush orders?
Yes, rush orders may be available depending on our current workload and the complexity of your order.
Please contact us before purchasing with:
- Your event date
- The item you are interested in
- Your needed-by date
Rush orders must be approved before ordering.
Can you guarantee my order will arrive by my event date?
We will always do our best to help with important dates, but because items are handmade and shipping carriers are outside of our control, we cannot guarantee delivery dates unless a rush order has been approved.
Please contact us before ordering if you have a deadline.
When will my order ship?
Your order will ship once it has been completed and quality checked.
You will receive tracking information once your package has been shipped.
Are shipping upgrades available?
Yes! Shipping upgrades may be available at checkout and allow you to select a faster shipping service once your order has been completed.
Please note that a shipping upgrade does not speed up the handmade production time or move your order ahead in our production queue.
Shipping upgrades only change the carrier service and estimated transit time after your order ships.
If you need your order completed by a specific date, please contact us before ordering so we can check availability and discuss rush order options. Rush orders must be approved before purchase.
We recommend reaching out as early as possible for important events, as all items are handmade to order.
👗 Care & Maintenance
How do I care for my handmade piece?
We recommend gentle care to preserve the beauty of your garment.
- Hand wash recommended
- Use mild detergent
- Air dry only
- Avoid bleach and harsh chemicals
- Handle rhinestones, embellishments, and delicate details carefully
Please see our Couture Care Guide for full instructions.
My tulle skirt arrived compressed. Can I restore the volume?
Yes! Tulle may become compressed during shipping.
To restore fullness:
- Gently separate and fluff layers
- Use a garment steamer from a safe distance
- Allow the tulle to regain its shape
Do not place a hot iron directly on tulle.
💕 Policies
Do you accept returns or exchanges?
Because each item is handmade to order, we do not accept returns or exchanges.
We recommend reviewing sizing, turnaround times, and product details before ordering.
Please see our Returns & Exchanges Policy for full details.
What if my item arrives damaged?
Please contact us promptly after receiving your order if there is an issue.
Include photos of the item and packaging so we can review the situation and work toward a solution.
Can I cancel or make changes to my order?
Because handmade orders begin production after purchase, changes or cancellations may not always be possible.
Please contact us as soon as possible if you need assistance with your order.
✨ Custom Orders
How do custom orders work?
Custom orders begin with your vision!
Send us your:
- Theme
- Colors
- Inspiration photos
- Event details
- Desired size
We will review your request and let you know what options are available.
Are custom orders refundable?
No. Custom orders are created specifically for each customer and are considered final sale.
This includes:
- Custom sizing
- Custom colors
- Custom designs
- Personalized requests
💌 Still Have Questions?
We are always happy to help!
If you have a question about a design, size, customization, or order, please contact us. We love helping you create the perfect piece for your little one's special moment.